Terms and Conditions
Sublime Craft Cancellation policy
From order confirmation date till product physical delivery
You can cancel your order, at any time within 5 days from your order confirmation.30% of the product cost will be deducted as service fee.
Post 3 days upto product delivery, for cancellation, charges are: 30% of the product cost + 2 way shipping charges will be deducted and rest of the amount will be refunded back to your account ( the account from which payment has received) within 15 to 20 working days.
Product Return/Replace terms and condition
We do not accept returns or replacement unless the item you purchased is defective. If you receive a defective item, please mail us at: [email protected] in the same day with details of the product & defect image.
The product will receive if the item and their original boxes are in the same conditions as shipped to the customer.
After receiving the product, we will examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.
Replacement will depend upon the availability of the product of the same size and in case we will not find the alternate same size product, we will refund you 100 % with in 25 to 30 working days.
In case the product was damaged while in your possession, We will not be under any liability to process the refund/replacement
“Agreement” shall mean these terms and conditions and the Sublime Tours Booking Agreement between Sublime Tours Private Limited. and the Trip Participant;
“Trip Participant” shall mean the client of or individual receiving Booking Services pursuant to this Agreement;
“Sublime Tours” shall mean Sublime Tours Private Limited, a company licensed to do and doing business in the State of Odisha and India.
“Booking Agreement” shall mean any agreement entered into by Sublime Tours Private Limited and the Participant that related to the provision of Booking Services by Sublime Tours;
“Personnel” shall mean the members, employees, agents, and/or representatives of Sublime Tours Private Limited. who are to be engaged in providing the Services;
Provision of Services:
Sublime Tours shall provide the Booking Services to the Trip Participant in accordance with the provisions of these Booking Terms and Conditions. All bookings are made directly with Sublime Tours Private Limited. By booking a trip with us the Trip Participant agrees to these Booking Terms and Conditions. This document constitutes the entire agreement between the Trip Participant and Sublime Tours, and your booking will be accepted on this basis.
Please read the following carefully:
Sublime Tours requires comprehensive travel insurance for all Trip Participants. It is solely the responsibility of the Trip Participant to secure such coverage, if he/she chooses to do so. If the Trip Participant chooses to obtain travel insurance, Sublime Tours recommends that it cover trip cancellations, trip interruptions, medical emergencies abroad, emergency evacuation, loss of baggage or personal items and flight delays.
Passports and Visas
Each Trip Participant is required to carry a valid passport and obtain all required visas and/or permits for countries visited. All passports must be valid for 6 months beyond the duration of your trip. For example, if the Trip Participant (departs/returns) on January 1, his/her passport must be valid until at least June 2. Sublime Tours is not responsible for travel interruptions or cancellations due to the Trip Participant’s failure to obtain or secure proper travel documentation prior to departure.
In order to efficiently facilitate Sublime Tours trips, Sublime Tours requires specific details from each Trip Participant no less than two (2) weeks prior to departure. Each Trip Participant must provide to Sublime Tours : (1) his/her full name as it appears in his/her passport, (2) his/her passport number and issue/expiration date, (3) his/her date of birth, (4) any and all allergies (food or otherwise), (5) dietary preferences, (6) and flight itinerary. The foregoing information must be submitted no later than two (2) weeks prior to departure.
All trips require a deposit equal to or greater than 50% of the full cost of the trip to reserve and confirm the Trip Participant’s spot on the trip. The remaining 50% of the trip cost is due 30 days before the date of trip departure. If booking within 30 days of departure, full payment is due at the time of booking.
Throughout the course of each trip there will be opportunities to participate in additional and optional activities including but not limited to hiking, surfing and guided walking tours. The dangers associated with these activities as well those generally inherent to the trip location are accepted by the Trip Participant at his/her own risk. Any assistance given by group leader or local representative in organizing these activities shall not result in any liability of Sublime Tours for any bodily injury, illness, or death arising out of, resulting from, related to, and/or caused in whole or in part, by the Trip Participant’s involvement in these optional activities.
Age and Health Requirement
Trip Participant’s must have reached the age of 18 at the time of departure. Any Trip Participant under the age of 18 (at the time of departure) must be accompanied by an adult. Sublime Tours trips are primarily cultural tours, Nature tours & sometime adventurous and can be physically demanding. It is the sole responsibility of the Trip Participant to chose a trip that fits his/her personal level of physical fitness, which requires awareness of any personal physical and mental limitations. Sublime Tours strongly suggests that Trip Participants research or look into any and all pertinent information with respect to the latest health requirements and recommendations for the destination. This includes obtaining all necessary vaccinations, inoculations and prescription medications as directed by a local doctor or clinic.
By agreeing to Sublime Tours Booking Terms and Conditions, the Trip Participant gives Sublime Tours permission to use photos taken of him/her during the trips for promotional purposes and in any other medium Sublime Tours chooses.
Code of Conduct
Each of the Sublime Tours destinations have cultural customs unique to each region including attire, food, drink and other social aspects. Though Sublime Tours will provide cultural information on each location but it is recommended that Trip Participants research on his/her own as well to ensure all Trip Participants are prepared. Sublime Tours does not tolerate illegal drug use and respectfully asks that each Trip Participant of age to do so, consumes alcohol responsibly. Sublime Tours reserves the right to remove a Trip Participant from a trip is he/she is found to be engaging in and/or using any illegal activity or drug and/or hazardous behavior. Such removal shall be at the Trip Participant’s own financial expense.
Acceptance of Risk
Sublime Tours wants each traveller to experience an unforgettable adventure of discovery, both personal and cultural. Therefore, Sublime Tours trips involve an inherent degree of personal risk based on cultural, political, and geographical attributes relevant to our destinations. Sublime Tours gathers information from our own local contacts to make itinerary decisions; however, it is ultimately the Trip Participant’s responsibility to familiarize himself/herself with relevant travel advisories and information. By booking a trip with Sublime Tours, the Trip Participant acknowledges that he/she is aware of associated risks with such unique travel and agrees to release, indemnify, and hold harmless Sublime Tours from any and all liability and responsibility arising out of, resulting from, related to, and/or caused in whole or in part, by bodily injury, illness, or death, whether such was the result of intentional or unintentional acts.
Forum and Governing Law
By agreeing to these Sublime Tours Terms and Conditions, the Trip Participant acknowledges that he/she is contracting with a business incorporated in the State of Odisha,India. Thus, any legal action that may arise from this Agreement shall be exclusively litigated in the state of Odisha. This Agreement shall be interpreted and construed according, and governed by, the laws of Odisha excluding any such state or international laws that might direct the application of the laws of another jurisdiction.
Invalidity or unenforceability of one or more provisions of this Agreement shall not affect any other provisions of this Agreement. If possible, any unenforceable provision within this Agreement will be modified to reflect the parties’ original intent.
Updating of Booking Terms and Conditions
Sublime Tours reserves the right to update or alter these Sublime Tours Booking Terms and Conditions unilaterally at any time and it shall be the Trip Participant’s responsibility to familiarize himself/herself with them.